Tel: 01634 75 65 65 BTEC Level 2 Course in Conflict Management – Peritorum Limited

BTEC Level 2 Course in Conflict Management


Course Title: BTEC Level 2 Course in Conflict Management

Duration: 1 day

Maximum Candidates: 10

Cost: £1,200

Overview: This course has been designed to meet the requirements of a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. It covers amongst other topics:

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • Factors that influence human responses in conflict situations
  • Assessing and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations